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These are our MOST Frequently Asked Questions
We asked our audience and worked together to put together your MOST frequently asked questions, with a quick video message answer to each question from the EPIC team!
Just click the thumbnail below or scroll in the list.
Is your question not in this video list? Check out the other most Frequently Asked Questions below!
Other Most frequent asked questions
Do you take insurance?
Do you take insurance?
We do not. Insurance companies place several limitations upon how often you can be seen as our client. They also place specific restrictions on treatment type, dosing, frequency, and route, among other things. We want to be able to offer our clients personalized care that is appropriate to an individual’s needs and not dictated by insurance parameters.
Can I use my FSA/HSA account for payment?
Yes, please use that account for something! We’d love to have you use it with us.
How often should I be getting IV infusions?
How long can the benefits of the IV infusion last?
How long does an IV infusion take?
Is there a cancellation fee?
We ask that if you must miss an appointment to please give us at least 24 hours notice in advance, otherwise the appointment time cannot be filled and will be charged normally.
How often am I seen in the office?
We expect to see most of our clients on a monthly basis. However, there are exceptions to this and some variation for our clients not utilizing bio-identical hormones or medical weight loss. IV infusions can be done multiple times per month.
If there are injections to administer, do I do them myself?
Do you have additional questions?
We would be honored to have you as a part of our Epic Integrative Wellness family.
General Questions
What makes EPIC Integrative Wellness different?
We really focus on personalized, comprehensive care. We take time to understand your complete health picture, perform thorough functional lab testing, and create customized treatment plans. We believe in face-to-face interaction and building long-term relationships with our clients.
Do you take insurance?
How do I get started?
Hormone Health
What is Bioidentical Hormone Replacement Therapy (BHRT)?
How long until I see results with hormone therapy?
How often will I need follow-up visits?
Lab Testing
What types of lab testing do you offer?
We offer comprehensive functional lab testing including:
- Hormone panels
- Food sensitivity testing
- Cortisol testing
- Nutrient levels
- And more
How should I prepare for lab testing?
Preparation varies by test. We’ll provide detailed instructions, but generally:
- Follow normal sleep patterns
- Avoid strenuous exercise 24 hours before
- Continue regular medications unless instructed otherwise
- Fast if required for specific tests
IV Therapy
How long do IV treatments take?
Is IV therapy safe?
Do you offer concierge IV services?
Payment & Scheduling
What payment options do you accept?
We accept:
- Major credit cards
- HSA/FSA accounts
- Cash
- Corporate partnerships
What is your cancellation policy?
